The modern incarnation of Philip Morris & Son is a business that thrives by differentiating itself on the basis of the quality of customer service. Whether you are one of the 30,000 people a year who buy from us online, or a Herefordshire local who has been shopping with us all your life, we aim to provide you with quality goods and service.
Philip Morris & Son was established in Hereford as an ironmongers in 1845. Whilst true to its roots and very much still a family business Philip Morris & Son has developed into the thriving business of today encompassing a physical department store and an online website.
If you’re a returning customer then you probably haven’t noticed the changes in the website design as we’ve tried to make them as seamless as possible. On the 24th February 2015 we upgraded our website and we migrated the site onto a more mobile and tablet friendly platform. Since then we have made many updates with the intention of improving everything for our customers. Changes such as look, functionality and better and easier searching. Our plans are for the long term and include even easier searching to help customers find what they need as well as detailed videos to help you decide if you want to buy. Feel free to send us your comments if you find something you like or dislike. Listening to our customers is high on our priority list!
Philip Morris in Virtual Reality
The Philip Morris & Son virtual reality tour is the ultimate browsing experience. Browse both shops digitally on your computer and feel like you’re walking around our store without even leaving your arm chair! Simply click anywhere on the image below to start looking around our store. A new full size page will open to give you the best viewing experience ever and you can enjoy how it feels to be here!
The business today is based around 8 core departments, each of which is reflected on our home page. Each department has dedicated staff that are experts in their product areas and are happy to share their expertise with you. These departments included product ranges where we are established leaders such as country clothing, bathrooms accessories and barbecues, and others new items to the mix such as linen, and luggage, which help to keep our product offering up to date for both the local and mail order markets.
A bit more about our history
- The business was established in 1845 and is still named after the original owner Philip Morris. Some years later it passed to his son and then a third generation before being sold to Mr Albert Jones, the grandfather of the current managing partners, in 1945. For the first few years of its existence Philip Morris & Son was located in Hereford’s High Town area, approximately where Marks & Spencer’s is today. The business was then relocated to the current premises in Widemarsh Street where it has traded uninterrupted for the last 160 years. In 2007 a second store, directly opposite the main shop was added and the clothing and gunroom departments relocated to the second shop.
- Maurice Jones took over the business on the death of his father in 1974, and managed it, with his wife Bunty, until gradually handing over the reins to their two sons John and Bruce Jones in the last few years. Maurice and Bunty remain actively involved in the management and strategic direction of the business.
- Bruce joined the business after finishing university in 2002, and immediately embarked on the successful move into online trading. This early move, when e-commerce was in its infancy, proved to be an excellent diversification that has driven the rapid growth of the business in recent years. Philip Morris & Son is now firmly established as an online retailer, with a growing national reputation.
- John returned to Philip Morris & Son in 2005, after university and a career in the City with accounting giants Ernst & Young. John manages all aspect of the business finance, as well as taking care of the day to day running of the store and has an especially keen interest in the clothing department.